| Managing Challenging Behaviour Book Now! Award in Conflict Management The Award in Conflict Management helps staff, whose work involves the provision of services to the public, to avoid and manage conflict within their work environment. This award has been designed in conjunction with conflict management specialists in the retail and hospitality sector. Incidents of workplace violence can range from the relatively minor problems of people causing nuisance in a premises, for example through unacceptable levels of swearing, to serious incidents involving physical abuse and damage to property. This can be achieved by attending a tutor led course or by an exam. Book Now! |